Frequently Asked Questions


What is the minimum order?

When ordering from our stockroom, there is no minimum spend per order, however these labels are sold either in a pack or in a size run (size runs incur an additional $2 per unit).

Some of our indent labels however may require a minimum quantity or spend to process your order. Please contact the agency or relevant brand manager for further details regarding this.

How do I register?

Download and fill out our [Registration/Credit Application form] with your details and return this to our Accounts Department. Once your application has been processed you will be notified and established in our system. All new customers will be set up as COD (cash before delivery). You may also need to pay a deposit on any indent orders that are placed.

How do I know what labels I can have?

Please view the list of labels on our website and contact the relevant Brand Manager.

Will the label be exclusive to me?

If a label is supported with very regular and consistent orders, we may offer complete exclusivity in the area.


Do you supply to online stores?

Yes, we do! However, we do require for your online store to be fully operating before we can supply product. All online stores must also have a shopping cart, and not be selling from Facebook groups or market stalls.

Do you supply to market stalls?

At this stage, we are not supplying product to any new market stalls. This is to ensure we protect our bricks and mortar customers.

Will my whole order come at once?

Sometimes. Some labels deliver all their styles in one big drop. Others do a few drops throughout the month. We generally send out your stock when there are around 15 units or more waiting in your bay. Not all labels are dispatched from our agency. Certain manufacturers send your order direct from them to you.

What should I do if a garment is faulty?

Most manufacturers have strict time policies with returns so please contact the relevant brand manager before returning any garments. Please familiarise yourself with our [Returns Policy.]


Registering with us

Please complete the Registration Application form and return it back to our Accounts Department before you visit the Stockroom or place an order. Your order cannot be processed until you are registered with the agency or relevant manufacturer.

Registration/Credit Application Download

Please return the original copy of this form to:

ACCOUNTS DEPT FASHION ALLIED AGENCY
PO BOX 3284
SOUTH BRISBANE QLD 4101

Or please email:

accounts@fashionallied.com.au

Returns Policy

All claims must be accompanied by a Returns Claim Form.

Returns Claim Form Download
  1. Please check over your stock thoroughly BEFORE putting out on floor for sale.
  2. All claims will be subject to Repair or Replacement before a Credit can be raised.
  3. All claims submitted must be accompanied with the [Returns Claim Form].
  4. Claims that the manufacturer determines to be “Store” or “Customer” orientated will not be credited.
  5. All claims must be returned to Fashion Allied within 14 DAYS of invoice. The manufacturer will not recognize any claims after this period.
  6. Freight costs to return garments is the responsibility of the consignor.
  7. A credit can only be issued upon Fashion Allied receiving and assessing the faulty garment.

Return authority

Before any claim is returned to Fashion Allied, a Return Authority should be issued. This is an authority for assessment only. Please email or telephone the relevant label contact person at Fashion Allied.

Manufacturing faults

Each garment sent back will be assessed If there is a true manufacturing fault, the garment is subject to repair, replace or credit policy.

Repair/replacement

The manufacturer will endeavor to repair or replace garments within 7 -14 working days. If this time frame can not be achieved a credit may be issued.

Return claim form paperwork

All claims must be accompanied by a [Returns Claim Form].

Accessories

Claims can not be made on garments if an accessory is lost or stolen after it has been sold to the customer. Claims on garments that are returned without the accompanying accessory will be credited on a pro rata basis (brooches, belts, scarves, etc).

Freight

Freight costs of claims is the responsibility of the consignor. If the garment requires repair or replacement, the manufacturer will incur the return freight costs. If the claim is deemed Store or Customer orientated and the garment/s are required to be returned they will be returned with the next delivery.

STOCKROOM

Fashion Allied specializes predominantly in stock on hand labels, which are generally available for immediate pick up or dispatch from our stockroom. Our stockroom is open on a daily basis from 8.30am – 5.00pm (excluding weekends and public holidays) to wholesale accounts, with no appointment necessary. Our showroom is not open to the public.

1.Choose your labels

View a summary of all the [stockroom labels we represent]. Our labels cater to a wide demographic, and are available at a very competitive price point. Please note that not all labels may be available in your area, so please check with the girls in the stockroom before placing any orders.

2.Credit application

Please complete the [Registration/Credit Application form] and return it back to our Accounts Department before you visit the Stockroom or place an order. Your order cannot be processed until you are registered with the agency or relevant manufacturer.

3. See the Styles

The Stockroom is open from Monday to Friday 8:30am to 5:00pm. You are able to pop in at any time to view the styles on offer, with new stock arriving almost daily. If you are unable to visit the Stockroom, you can [view the online catalogue] and be added to our mailing list.

4. Packs or individual units

Our stockroom labels are sold in packs, with each label offering their own specific quantity and size breakup. This information is available in our online stockroom, listed under each product. Alternatively, you can request a size run (one of each size) at $2 more per unit. We do not sell single units or customer size breakups.

5. Ordering from our online stockroom

Once you have made your selection, please contact the stockroom via email or over the phone to place your order. Please be sure to include the style code, colour and whether you would like a pack or a size run. This will help us to allocate your order in the most efficient manner.

6. Payment

Our stockroom operates on a CBD (cash/payment before delivery) basis.

7. Dispatch or pick up

If you have visited the Stockroom, you have the option to take your stock with you, or alternatively, we can arrange for the stock to be dispatched to your preferred address. We recommend that you carefully check over all your new arrivals immediately so you can claim any faulty garments. Please familiarize yourself with our Returns Policy and the specific label’s policy.

8. Re-ordering

If you would like to re-order a winning style, simply email or call the stockroom with the style, colour and whether you would like a pack or a size run. We will then check availability and organise delivery. If a style has since sold out, we are able to place backorders in some instances.

Register to Buy

To buy from us, complete the [Registration/Credit Application form] and return it back to our Accounts Department before you visit the Stockroom or place an order.

Registration / Credit Application Form

 

 

 

INDENT

Fashion Allied have a strong history representing indent labels – which are those that require you to pre-order approximately 3-5 month in advance. The majority of these are premium labels, carrying a higher price-point. These often offer greater flexibility when it comes to choosing your own quantity and size break-up .

1.Choose your labels

Have a look at the [labels we represent]. Here at Fashion Allied, we represent a diverse range of labels – catering to every target market – young to mature and price pointed to high end. Please note that not all labels may be available in your area.

2.Register with us

Please complete the [Registration & Credit Application form] and return it back to our Accounts Department before you attend a showing or place an order. Your order cannot be processed until you are registered with the agency or relevant manufacturer.

3. See the Range

Indent range samples are typically available to view in the agency for approximately 2-4 weeks, with dates for these ranges emailed out in advance. Simply contact the agency and schedule a time with one of our amazing brand managers. If you are unable to attend a showing, a lookbook can be emailed out to you for your convenience.

4. Pay deposit

Some of our indent labels may require you to pay a deposit to secure your requested order. The balance of this is to be paid prior to dispatch, unless you have established a 30 day account with us.

5. Dispatch or pickup

When your order arrives, it will be dispatched to your preferred address or you can pick it up from the stockroom. Some labels are dispatched from the agency, whilst others go straight from the manufacturer to you. We recommend that you carefully check over all your new arrivals immediately so you can claim any faulty garments. Please familiarise yourself with our returns policy.

6. Re-ordering

If you would like to re-order a winning style, simply email or call the label’s brand manager with the styles, colour and size. They will check availability and organise delivery.