Frequently Asked Questions

What is the minimum order?

Each label has a different minimum and some labels only sell in packs. The Stockroom sells in packs but you can purchase individual garments at a slightly higher cost

I can’t get to the showing, can I still place my order?

Yes! Simply request a range book to be posted or emailed to you. The label’s Brand Manager will answer any questions you may have. You can then fax, email or phone your order through.

How do I set up an account?

[Download the Registration & Credit Application Form.] Fill out with your details and return the original to our Accounts Department. Once your application has been processed you will be notified about the terms of your account eg. Cash On Delivery (COD), 30 Days. If you are a new account without any trade references your account will be set up as COD until a credit history is established. You may also need to pay a deposit on any orders that are placed.

How do I know what labels I can have?

Please view the list of labels on our website and contact the relevant Brand Manager.

Will the label be exclusive to me?

If a label is supported with very regular and consistent orders, we offer complete exclusivity in the area.

Do you supply to online stores?

Yes, we do! However, we do require for your online store to be fully operating before we can supply product. All online stores must also have a shopping cart, and not be selling from Facebook groups or market stalls.

Do you supply to market stalls?

At this stage, we are not supplying product to any new market stalls. This is to ensure we protect our bricks and water customers.

Will my whole order come at once?

Sometimes. Some labels deliver all their styles in one big drop. Others do a few drops throughout the month. We generally send out your stock when there are around 15 units or more waiting in your bay. Not all labels are dispatched from our agency. Certain manufacturers send your order direct from them to you.

What should I do if a garments is faulty?

Most manufacturers have strict time policies with returns so please contact the relevant brand manager before returning any garments. Please familiarise yourself with our [Returns Policy.]

STOCKROOM

Our agency has both stockroom and indent labels. Styles from Stockroom labels are available right away. You can visit the Stockroom or view our online stockroom.

1.Choose your labels

View the summary of all the [stockroom labels we represent]. Most of the Stockroom labels are targeted at the young market with a very competitive price point. Please note that not all labels may be available in your area, so please check with the girls in the Stockroom before placing any orders.

2.Credit application

Please complete the [Registration/Credit Application form] and return it back to our Accounts Department before you visit the Stockroom or place an order. Your order cannot be processed until you are registered with the agency or relevant manufacturer.

3. See the Styles

The Stockroom is open from Monday to Friday 8:30 to 5:00. You are able to pop in at any time to view the styles on offer. New styles arrive each week so there is always something fresh for your boutique. If you are unable to visit the Stockroom, you can [view the online catalogue] and be added to the mailing list.

4. Packs or individual units

The Stockroom sells the styles in packs, or you can ask to take individual units at $2 more per unit.

5. Payment

Stockroom purchases are generally paid for upfront, unless you have an established account with the agency.

6. Dispatch or pick up

If you have visited the Stockroom, you can take your styles home straight away. Alternatively, you can arrange to have the styles dispatched to you.  We recommend that you carefully check over all your new arrivals immediately so you can claim any faulty garments. Please familiarise yourself with our Returns Policy and the specific label’s policy.

7. Re-ordering

If you would like to re-order on a winning style, simply email, fax or call the Stockroom with the style, colour and size. They will check availability and organise delivery. Backorders are sometimes possible

Register to Buy

To buy from us, complete the [Registration/Credit Application form] and return it back to our Accounts Department before you visit the Stockroom or place an order.

Registration / Credit Application Form

INDENT

Our agency has both stockroom and indent labels. Indent labels are those that require you to pre-order. You are able to see the range of samples at a showing, and then make your selections with colour, sizes and quantities. Your order then arrives about 3-5 months later depending on the label.

1.Choose your labels

Have a look at the [labels we represent]. We have labels that cater to every target market – young to mature and price pointed to high end. Please note that not all labels may be available in your area.

2.Credit application

Please complete the [Registration & Credit Application form] and return it back to our Accounts Department before you attend a showing or place an order. Your order cannot be processed until you are registered with the agency or relevant manufacturer.

3. See the Range

Each indent label has a time of showings for their ranges in the agency’s showrooms’. [Check out the upcoming showing dates] to set an appointment with the label’s brand manager. If you are unable to attend a showing, simply request a range book from the Brand Manager.

4. Packs or individual units

At the showing, the Brand Manager will present all the samples in the range so you can choose your favourite styles to order. If you are unable to attend a showing and have received a range book instead, please fax or email your order to the Brand Manager by the due date.

5. Pay deposit

Stockroom purchases are generally paid for upfront, unless you have an established account with the agency.

6. Dispatch or pick up

When your order arrives, it will be dispatched to your boutique or you can request to pick it up. Some labels are dispatched from the agency, while others go straight from the manufacturer to you. We recommend that you carefully check over all your new arrivals immediately so you can claim any faulty garments. Please familiarise yourself with our Returns Policy and the specific label’s policy.

7. Re-ordering

If you would like to re-order on a winning style, simply email, fax or call the label’s Brand Manager with the style, colour and size. They will check availability and organise delivery.

Registration / Credit Application

Please complete the Registration/Credit Application form and return it back to our Accounts Department before you visit the Stockroom or place an order. Your order cannot be processed until you are registered with the agency or relevant manufacturer.

Registration/Credit Application Download

Please return the original copy of this form to:

ACCOUNTS DEPT FASHION ALLIED AGENCY
PO BOX 3284
SOUTH BRISBANE QLD 4101

Or please email:

accounts@fashionallied.com.au

Returns Policy

All claims must be accompanied by a Returns Claim Form.

Returns Claim Form Download
  1. Please check over your stock thoroughly BEFORE putting out on floor for sale.
  2. All claims will be subject to Repair or Replacement before a Credit can be raised.
  3. All claims submitted must be accompanied with the [Returns Claim Form].
  4. Claims that the manufacturer determines to be “Store” or “Customer” orientated will not be credited.
  5. All claims must be returned to Fashion Allied within 14 DAYS of invoice. The manufacturer will not recognize any claims after this period.
  6. Freight costs to return garments is the responsibility of the consignor.

Return authority

Before any claim is returned to Fashion Allied, a Return Authority should be issued. This is an authority for assessment only. Please email or telephone the relevant label contact person at Fashion Allied.

Manufacturing faults

Each garment sent back will be assessed If there is a true manufacturing fault, the garment is subject to repair, replace or credit policy.

Repair/replacement

The manufacturer will endeavor to repair or replace garments within 7 -14 working days. If this time frame can not be achieved a credit may be issued.

Return claim form paperwork

All claims must be accompanied by a [Returns Claim Form].

Accessories

Claims can not be made on garments if an accessory is lost or stolen after it has been sold to the customer. Claims on garments that are returned without the accompanying accessory will be credited on a pro rata basis (brooches, belts, scarves, etc).

Freight

Freight costs of claims is the responsibility of the consignor. If the garment requires repair or replacement, the manufacturer will incur the return freight costs. If the claim is deemed Store or Customer orientated and the garment/s are required to be returned they will be returned with the next delivery.